Safety Standards

Currently, only few rules relating to Covid are in place:

The (FFP-2) mask requirement now only applies in grocery shops, public transport, pharmacies and at doctor´s offices.

All other rules do not apply anymore since March 5th:

• No entry requirements
• No restrictions in capacity
• No general closing hour
• Opening of night gastronomy

For entry into Austria (border crossing) the 3G rule (vaccinated, recovered or tested) has been lifted effectively from the 16th of May 2022.

Our hygiene measures:

Please only arrive at our hotel if you are healthy.

• there are multiply disinfectant stations throughout the hotel
• FFP2 protection/ facemasks obligatory for all our staff, also for our guests at generally accessible places
• your tables (for breakfast and dinner) have disinfectant available for you exclusively and we serve as much food as possible by our waiters to your tables
• all surfaces in the public area are cleaned and disinfected multiple times throughout the day
• should you feel unwell or experience flu-like symptoms at any time, please contact the reception
  
• our wellness area is big enough to keep your distance
• on demand we can open the sauna outside of our regular operating hours

Cancellations due to Covid-19 related reasons:

If you cannot partake in your visit due to Covid-19 related reasons, your stay can be cancelled up to 24 hours before your arrival - free of charge. This applies for all stays up to the 7th of May 2023 (Except: 25.12.2022-07.01.2023 / 11.02.2023-25.02.2023 / 01.04.2023-15.04.2023). For all other cases, our regular cancellation policy applies.

Reasons for a free cancellation:

• Closing of the border in Austria and/or the country
• The country of origin issues a travel warning for Austria/Tyrol
• Austria/Tyrol is declared a risk area
• Travelers returning have to quarantine for 10 days
• A fellow traveller falls ill with Covid (medical certificate)
• A fellow traveller falls ill with a covid-unrelated disease (medical certificate)

Our general cancellation policy:

• If cancelled up to 28 days before the date of arrival will be free of charge.
• If cancelled up to 14 days before the date of arrival, 50 percent of all nights will be charged.
• If cancelled up to 7 days before the date of arrival, 70 percent of all nights will be charged.
• If cancelled or modified later or in case of no-show, 90 percent of all nights will be charged.

These policies are temporarily valid until May 7th 2023 (Except 25.12.2022-07.01.2023 / 11.02.2023-25.02.2023 / 01.04.2023-15.04.2023). For all stays after that, the general policy applies.