Safety Standards

ATTENTION:

• From Monday, 20 December 2021, a valid 2G proof AND additionally a PCR test is required for entry into Austria (2G+). This applies to entry from ALL countries.

• Exception: Persons with a booster vaccination (valid from the day of the 3rd vaccination) do not need an additional PCR test.

• Persons without a PCR test or booster vaccination are subject to registration (pre-travel clearance) and must maintain home quarantine until a negative PCR test result is presented.

• Children up to 12 years of age are also exempt from the 2G+ regime.

• Unvaccinated children/adolescents between 12 and 15 years of age require the Holiday Ninja Pass.

Our hygiene measures:

Please only arrive at our hotel if you are healthy.

• there are multiply disinfectant stations throughout the hotel
• FFP2 protection/ facemasks obligatory for all our staff, also for our guests at generally accessible places
• your tables (for breakfast and dinner) have disinfectant available for you exclusively and we serve as much food as possible by our waiters to your tables
• all surfaces in the public area are cleaned and disinfected multiple times throughout the day
• staff measure their temperature before every shift
• we kindly ask you to not let your kids go to the buffet by themselves
• in childcare, your children will be divided into smaller groups
• this winter we only can take care of children without cold symptoms
• should you feel unwell or experience flu-like symptoms at any time, please contact the reception
  
• our wellness area is big enough to keep your distance
• on demand we open the sauna area as well besides the opening times

Our cancellation policy:

If you are not able to travel due to Covid-19 related reasons, your stay is cancelled free of charge. For all other cases our general cancellation conditions will be applied.

Reasons for a cancellation free of charge are:

• Closed border in Austria and/or country of origin
• The country of origin issues a travel warning for Austria/Tyrol
• Austria/Tyrol is declared a risk region
• Upon returning home, travellers must complete a 5 or 10-day quarantine
• A fellow traveller fallen ill with Covid-19 (with evidence of a medical certificate)

Our general cancellation policy:

• If cancelled up to 28 days before the date of arrival will be free of charge.
• If cancelled up to 14 days before the date of arrival, 50 percent of all nights will be charged.
• If cancelled up to 7 days before the date of arrival, 70 percent of all nights will be charged.
• If cancelled or modified later or in case of no-show, 90 percent of all nights will be charged.

These conditions are temporarily effective until 9th of May 2022 ! For all bookings after 9th of May 2022, our general cancellation conditions are valid!